1. It’s solely the responsibility of customer to not to give any cloth having possibility of color bleeding or color running. We would not be considered liable in case any cloth bleeds or losses color.
2. It’s solely the responsibility of customer to not to give any cloth having possibility to shrink while washing and tumble dry process. We would not be considered liable in case any cloth shrinks.
3. It’s solely the responsibility of customer to check if all clothes are fit for tumble dry, machine wash and ironing. The customer can check it on the tag of the cloth.
4. Company is not liable for any damage happens to clothes during processing.
5. We don’t guarantee 100% removal of stains or marks.
6. Customers are requested to take the bill and to check the information like number of clothes, weight, service, amount, etc while giving the clothes and also to check weight and numbers of clothes while receiving.
7. Customers can contact our customer care representative if not satisfied with the quality of service with in 24 hrs.
8. We put our best to deliver clothes within 24 hrs of pick up. However, if due to some conditions beyond our control we fail to do so. Customer doesn’t hold any right to claim any compensation, refunds or any reduction in charges.
9. Customers must check the pockets of clothes before giving it for processing. We are not liable for any thing which is mistakenly kept with the clothes.
10. Customer must take original bill in written or by mail at the time of delivery of clothes.
11. We are not liable for any loss or damage to clothes due to fire, etc. which are beyond our control or similar incidences.
12. In case we figure out that a cloth is bleeding color, shrinking or other similar cases. We may decide to not to process that article.
13. Karta laundry reserves right to cancel/modify/change the terms and conditions at any point in time without any prior intimation or notice.